1. Order Processing

Orders placed through the PEPTRA BIO website are processed after successful order confirmation and payment authorization.

Processing times may vary depending on product availability, order volume, verification requirements, and other operational factors.

Once an order has entered processing or fulfillment, changes or cancellations may not always be possible.

2. Shipping Process

Once your order has been processed, it may be handed over to the applicable shipping or courier partner for delivery.

Depending on the destination and shipping service selected, delivery may involve one or more transportation partners.

Customers may receive shipping or tracking information when tracking is available for the selected delivery service.

3. Delivery Time

Delivery times may vary depending on the shipping destination, courier service, product availability, order processing time, and other circumstances.

Any delivery estimates displayed during checkout or provided by our support team are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delays may occur because of weather conditions, transportation disruptions, customs procedures, public holidays, courier limitations, incorrect address information, or other events outside our reasonable control.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

This may include:

• Full name
• Complete delivery address
• City and state
• Postal or ZIP code
• Valid phone number
• Any other information required for successful delivery

PEPTRA BIO is not responsible for delivery failures or delays resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering or checkout process.

Shipping charges may vary depending on factors such as destination, order size, shipping method, and applicable courier charges.

PEPTRA BIO reserves the right to change shipping charges where necessary.

6. Tracking Information

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking information is supplied by the applicable courier or shipping provider. Updates may take some time to appear after a shipment has been handed over to the carrier.

PEPTRA BIO is not responsible for inaccuracies or delays in tracking information supplied by third-party shipping providers.

7. Delivery Attempts

The shipping provider may make one or more delivery attempts depending on its applicable delivery procedures.

Customers should ensure that someone is available to receive the shipment where required.

If a shipment cannot be delivered because the recipient is unavailable or the delivery information is incorrect, additional delivery attempts, return-to-sender procedures, or additional shipping charges may apply.

8. Damaged Packages

Customers should inspect the outer packaging when receiving a shipment.

If the package appears damaged, tampered with, or otherwise compromised, please document the condition of the package with photographs and contact PEPTRA BIO as soon as possible.

Please retain the original packaging until the issue has been reviewed and resolved.

9. Missing or Delayed Shipments

If your shipment has not arrived within the expected delivery timeframe, please contact our support team with your order number.

We may contact the applicable shipping provider to investigate the shipment status.

Investigation and resolution times may vary depending on the shipping provider and destination.

10. International Shipments

Where international shipping is available, orders may be subject to customs requirements, import regulations, duties, taxes, inspections, and other requirements imposed by the destination country.

Customers are responsible for ensuring that products can legally be imported into their destination jurisdiction.

11. Customs, Duties and Taxes

For applicable international shipments, customs duties, import taxes, fees, or other charges may be imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

PEPTRA BIO is not responsible for delays caused by customs inspections or clearance procedures.

12. Research Use Only Products

Products identified as Research Use Only are supplied for their stated research purposes and are not intended for human or veterinary use unless expressly authorized and stated by PEPTRA BIO.

Customers are responsible for ensuring that the purchase, shipment, receipt, storage, and handling of products comply with all applicable laws, regulations, and institutional requirements.

13. Delivery Issues

Please contact us if you experience any of the following issues:

• Order has not arrived within the expected timeframe.
• Tracking information indicates an unusual delay.
• Package arrived visibly damaged.
• Incorrect product was delivered.
• Shipment was delivered to an incorrect address.
• Product appears to be missing from the shipment.

Our team will review the issue and provide the appropriate next steps based on the circumstances of the shipment.

14. Events Beyond Our Control

PEPTRA BIO is not responsible for shipping or delivery delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Transportation disruptions
• Courier service interruptions
• Government restrictions
• Customs delays
• Public holidays
• Strikes or labor disruptions
• Unexpected operational disruptions

15. Policy Updates

PEPTRA BIO may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, courier services, products, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.