1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Depending on how you interact with our website, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction information
• Account login information
• Order and purchase history
• Information you provide when contacting customer support

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Website interaction and navigation data

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

PEPTRA BIO may use collected information to:

• Process and fulfill orders
• Provide shipping and delivery services
• Manage customer accounts
• Respond to questions and support requests
• Provide order updates and important notifications
• Process payments
• Improve our website, products, and services
• Personalize your website experience
• Detect and prevent fraud, abuse, and unauthorized activity
• Maintain website security
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

PEPTRA BIO does not necessarily store complete payment card information on its own servers. Payment information may be collected and processed by the applicable payment service provider according to its own privacy and security policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

Cookies may be used to:

• Remember user preferences
• Maintain shopping cart functionality
• Keep users logged into their accounts
• Understand website traffic
• Improve website performance
• Analyze user interactions
• Support relevant marketing activities

You can modify your browser settings to reject or delete cookies. However, disabling certain cookies may affect website functionality.

5. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Analytics and technology providers
• Customer support services
• Security and fraud-prevention providers

These parties may only receive information necessary to perform their services.

We may also disclose information where required by law, legal process, governmental request, or to protect the rights, safety, and security of PEPTRA BIO, our customers, or others.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining orders
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Meeting legal and regulatory obligations

When information is no longer required, it may be securely deleted or anonymized where appropriate.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

PEPTRA BIO is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

9. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restrictions on certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format

Requests can be submitted using the contact information provided below.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you subscribe to promotional communications from PEPTRA BIO, we may send you information regarding products, services, offers, or website updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Transactional and service-related communications may still be sent when necessary to fulfill an order or provide requested services.

12. Changes to This Privacy Policy

PEPTRA BIO may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.